SERVICE OPTIONS AND PRICING

For the best price, please bring your PC, Mac, or mobile device into our Calabasas repair location.

We offer completely free in-store diagnostics. If you decide our repair estimate is not cost-effective, or you wish to get a second opinion,
there is no charge for examining your PC, Mac, or mobile device. We believe this is only fair.

In most cases, you will receive the diagnostic results within 8-12 hours. If your PC or Mac has extensive liquid or physical damage, please
allow up to 72 hours for diagnostics.

We offer fixed, per-incident pricing if you bring a computer to the store for repair.


We also understand some clients prefer hassle free on-site service without having to bring the computer or mobile device into the store.


FAST REPAIRS IN-STORE

Most in-store services are completed within 2-3 days.
For an additional rush fee, some repairs or services can be expedited. Our techs work 7 days a week.
In certain cases, such as liquid or physical damage, we must order multiple rounds of parts, so the repair time is longer.

We fully understand the need to have your PC, Mac, or mobile device back in action as soon as possible.

If you need anything from a spare charger to a rare component, please call ahead, but we probably have it in-stock.
Save yourself a trip to the Valley or the Topanga mall. You will find our prices competitive to the Apple store and Best Buy.

THE CONVENIENCE OF ON-SITE SERVICE

One of our friendly technicians will travel to your location and quickly resolve any PC or Mac problems based on our rate chart.

• Residential On-Site Computer Repairs and Networking
PC or Mac (Windows 8, 7, Vista, XP, and all Apple products including Apple TV)
  1 hour minimum, billed in 15-minute increments.
$85.00 per hour
• Business On-Site Computer Repairs and Networking
PC or Mac: All of the above, plus Windows Server 2003 & 2008, and 2011. No Linux/Unix Server Support.
  1 hour minimum, billed in 15-minute increments
Network Engineers - Microsoft - CISCO - Aloha - Digital Dining Certified Technicians offered
for $125 per hour
$105.00 per hour
• Rental of PC or Mac
Client may choose a laptop or desktop running Windows XP, Windows 7 or Windows 8.
Rental includes all necessary accesories, including foreign travel adapters upon request.
Discounts on long-term rentals.
We can load specific software for your needs, at no additional charge. Please inquire.
Drivers License, credit card or fully-refundable cash deposit required.

Please contact the store for availability of Apple product rentals and rental deposit requirements. Deposit amount varies depending on terms and specifications of rental unit.
We appreciate advance notice of any rentals so that we can have the proper computer/device ready for pickup.
$10 per day

• Rental of Wireless Internet Hotspot for Mobile Internet Access - Each device supports up to 5 users!

Recommended by production and film crews on-location or for business users while traveling.
Discounts available for long-term rentals.


$10 per day
• Concierge Service within 35 miles of Los Angeles:
We will send a driver ASAP to pick up your unit for service.
We will perform the diagnostic and any necessary repairs, and quickly re-deliver your computer or mobile device

(no hourly charges no matter how bad the infection / how long it takes to repair)
Call 1-877-570-8333 to initiate a Concierge request.
$189.00
+ any parts
required
• Emergency Response:
  On-site within 1-3 hours!
  1 hour minimum
$129.00 per hour
• Scheduled Full Day:
  Eight hours labor on workdays starting in the morning
$600.00 per day
($75/hr)
• Remote Support:
  Telephone Support, Remote Troubleshooting & Network Monitoring
$29-$55 per hour

Small Business Support Plan Rates are custom quoted for each client

We have experience serving clients in the industries of Entertainment, Law, Insurance, Healthcare, Hospitality, and Education. Please ask for a reference specific to your type of business.

 


 

COPYRIGHT MALIBU TECH SUPPORT 2007-2014. ALL RIGHTS RESERVED.

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