PC Users - XP LogMeIn Setup Instructions

This tool allows our technician to securely connect to your computer.
For help during the installation, you may call Malibu Tech Support at 1-877-570-8333.

LogMeIn Setup Instructions

The following screenshots apply to Windows XP. Windows Vista Users click here.

Please follow these steps:

1- Take A Deep Breath. This should take 5 minutes.

2- Click Here To Download: http://malibutechsupport.com/support.msi

3- INTERNET EXPLORER: Click on "Run".
FIREFOX: Click on "Save" and save it to the DESKTOP

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4- Click Run on the file you just downloaded...

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5- Click Next

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6- Select "I Agree"

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8- Select "Typical" (Default)

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9- Leave the computer description as the default.

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10- In this area, type in the email address and password that I give you. and make sure you choose "LogMeIn Free"

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11- Click "Next"

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The installer will start ... let the it finish. during that time, your screen may blink quickly a couple of times. this is normal. don't panic!

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12- Click on "Finish"

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Once the installer is done, if you look on the bottom right hand of your screen, you will find this the gray icon with 4 blue dots in it (highlighted in red). this is an indication that LogMeIn has been installed

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If you right click on that icon, the below menu will pop up. the second option is: "Disable LogMeIn" . This means LogMeIn is enabled. if LogMeIn is disabled, this option will say "Enable LogMeIn

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GREAT JOB YOU ARE FINISHED!

In some cases:

a- if you don't have a password on your computer (in which case, usually LogMeIn will ask to assign one upon installation, and you wouldn't have to follow the steps below)
b- If you don't want to share your password with me

You will need to create an account for me In order to do so, follow these steps:

1- On your desktop, right click on "My Computer" and choose Manage.

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2- The below screen will open up: Expand Local Users and Groups, Right click on "Users", and select "New User..."

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3- Fill in the fields exactly as you see them below. The password will be one that you wouldn't mind sharing with me.

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4- In the same menu, right click on the "Groups" item, and select "Add to Group ... "

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5- In the screen that pops up, type in: LogMeInRemoteUser (just like below). Then click on "Check Names". the name should resolve, and will become underlined. then click on Ok.

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You should see a screen like the one below. then click Ok.

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Great job! Now you should be ready for our technician to connect to your computer and help you with any issues that you may have. Please call us to let us know when we should connect.